Policy
Our policy is to protect your rights and guarantee your satisfaction with the service(s) that we provide.
To allow us to provide a quality service as efficiently as possible, you need to:
Inform our staff if you are allergic to any chemicals or substances before receiving any service.
While receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
Inform the staff /salon manager immediately if you have any concerns relating to the salon, the staff, or any service.
Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition concerning your nails.
Gel polish manicures are guaranteed for 5 days and 7 days for dipping and enhancements service after your appointment. If you notice chips or lifting within this time, please call us to schedule a free repair with original color of service.
You must arrange an appointment to have your nails fixed within 5 days after your initial service.
Repairs after guarantee time for breakages, tears, and corner breaks will be charged.
Traditional polish services are not guaranteed.
We will not be responsible for any infected nails.
REFUND
No refunds will be given after you service done.
As soon as you have walked out of the salon door that means you have accepted and are happy with the service provided to your nails.
❖ If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
❖ No refund will be given because you have simply changed your mind.
❖ We will redo any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the service.
We reserve the right to refuse service to anyone
PRICING
Price of service and other charges are displayed on the price list, please make sure you know before service.
GIFT CARD
Gift card are not refundable or exchangeable at any time.
Gift card are not redeemable if lost or stolen
We are not liable to redeem any gift card that are presented for redemption after the expiry date.
SURVEILLANCE
For safety purposes, our premises are monitored with Digital Video Surveillance
CHILD SAFETY
For safety and insurance liability, children must be supervised by an adult and sit with their parent while in salon. You are liable for any damage caused by your children in the salon. To respects our clients relaxing, please keep your children not run around, yelling or crying.
FOR YOUR PROTECTION
Keep all belong in with you. We not responsible for lost or stolen.
We stand by our services and guarantee your satisfaction. Your safety is our utmost concern. Our environment design to bring comfort and relaxation. We thank you for the opportunity to serve you.
Any comments, concerns about your service, feel free to reach out to us at 571.379.9826
To allow us to provide a quality service as efficiently as possible, you need to:
Inform our staff if you are allergic to any chemicals or substances before receiving any service.
While receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
Inform the staff /salon manager immediately if you have any concerns relating to the salon, the staff, or any service.
Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition concerning your nails.
Gel polish manicures are guaranteed for 5 days and 7 days for dipping and enhancements service after your appointment. If you notice chips or lifting within this time, please call us to schedule a free repair with original color of service.
You must arrange an appointment to have your nails fixed within 5 days after your initial service.
Repairs after guarantee time for breakages, tears, and corner breaks will be charged.
Traditional polish services are not guaranteed.
We will not be responsible for any infected nails.
REFUND
No refunds will be given after you service done.
As soon as you have walked out of the salon door that means you have accepted and are happy with the service provided to your nails.
❖ If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
❖ No refund will be given because you have simply changed your mind.
❖ We will redo any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the service.
We reserve the right to refuse service to anyone
PRICING
Price of service and other charges are displayed on the price list, please make sure you know before service.
GIFT CARD
Gift card are not refundable or exchangeable at any time.
Gift card are not redeemable if lost or stolen
We are not liable to redeem any gift card that are presented for redemption after the expiry date.
SURVEILLANCE
For safety purposes, our premises are monitored with Digital Video Surveillance
CHILD SAFETY
For safety and insurance liability, children must be supervised by an adult and sit with their parent while in salon. You are liable for any damage caused by your children in the salon. To respects our clients relaxing, please keep your children not run around, yelling or crying.
FOR YOUR PROTECTION
Keep all belong in with you. We not responsible for lost or stolen.
We stand by our services and guarantee your satisfaction. Your safety is our utmost concern. Our environment design to bring comfort and relaxation. We thank you for the opportunity to serve you.
Any comments, concerns about your service, feel free to reach out to us at 571.379.9826
